Security & Trust
Protecting your data is our top priority. We invest heavily in security infrastructure and processes so you can focus on your reputation.
Security Overview
Enterprise-Grade Protection
Built from the ground up with security in mind. Here is how we protect your data.
End-to-End Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your review data, account information, and API keys are always protected.
Secure Infrastructure
Our platform runs on AWS with multi-region redundancy, automated backups, and DDoS protection. Infrastructure is managed with infrastructure-as-code for consistency and auditability.
Access Controls
Role-based access control (RBAC) ensures team members only access what they need. Multi-factor authentication (MFA) is available for all accounts and required for admin roles.
Continuous Monitoring
24/7 automated security monitoring with real-time alerting. We detect and respond to threats in real-time using advanced intrusion detection and log analysis systems.
Regular Audits
Annual third-party penetration testing, quarterly vulnerability assessments, and continuous automated security scanning of our codebase and dependencies.
Security Training
All employees complete security awareness training annually. Our engineering team follows secure coding practices and undergoes specialized application security training.
In Depth
Security Practices
A detailed look at the technical and organizational measures we implement.
Infrastructure Security
- Hosted on Amazon Web Services (AWS) with data centers in US-East and US-West regions
- Virtual Private Cloud (VPC) with network segmentation and private subnets for sensitive workloads
- Web Application Firewall (WAF) with custom rules to block common attack patterns
- Automated DDoS mitigation through AWS Shield Advanced
- Daily encrypted backups with 30-day retention and cross-region replication
- Container-based microservices architecture with minimal attack surface
Application Security
- Secure Software Development Lifecycle (SSDLC) with security reviews at every stage
- Automated static analysis (SAST) and dependency scanning in our CI/CD pipeline
- OWASP Top 10 protection — SQL injection, XSS, CSRF, and other common vulnerabilities are actively prevented
- Rate limiting and brute-force protection on all authentication endpoints
- Content Security Policy (CSP) headers to prevent code injection attacks
- Regular third-party penetration testing by certified security firms
Authentication & Authorization
- Passwords hashed using bcrypt with per-user salt — we never store plaintext passwords
- Multi-factor authentication (MFA) via authenticator apps (TOTP) or SMS
- OAuth 2.0 and OpenID Connect for secure third-party integrations
- Session tokens with automatic expiration and rotation
- Role-based access control (RBAC) with granular permissions for team management
- Single Sign-On (SSO) support via SAML 2.0 for Enterprise customers
Data Protection
- AES-256 encryption for all data at rest, including databases, file storage, and backups
- TLS 1.3 encryption for all data in transit — no exceptions
- API keys and secrets stored in AWS Secrets Manager with automatic rotation
- Data isolation between customer accounts — strict multi-tenancy boundaries
- Automated data purge within 30 days of account deletion
- Right to data portability — export your complete dataset at any time
Incident Response
- Documented incident response plan with defined roles, escalation procedures, and communication protocols
- Security incidents classified by severity with target response times: Critical (15 min), High (1 hr), Medium (4 hr)
- Affected customers notified within 72 hours of a confirmed data breach
- Post-incident review and root cause analysis for all security events
- Regular tabletop exercises and incident response drills
- Security incident status page at status.reputationsystems.ai
Responsible Disclosure
We value the security research community and welcome responsible disclosure of vulnerabilities. If you discover a security issue in our platform, please report it to security@reputationsystems.ai.
We commit to acknowledging your report within 24 hours, keeping you informed of our progress, and crediting you (with your permission) once the issue is resolved. We ask that you give us reasonable time to address the issue before making any public disclosure.
Security Questions?
Our security team is available to answer your questions about how we protect your data.