Question 1

How do I sign up for ReputationSystems?

Accepted Answer

You can sign up for a free account in under 2 minutes at our website. No credit card is required for the free plan. Simply enter your business name, email, and connect your first review platform to start monitoring immediately.

Question 2

How long does it take to set up?

Accepted Answer

Most businesses are fully set up within 5-10 minutes. Connecting your Google Business Profile takes one click via OAuth. Additional platforms like Yelp, TripAdvisor, and Facebook can be added in seconds from your dashboard.

Question 3

Is there a free trial available?

Accepted Answer

Yes! We offer a 14-day free trial of our Pro plan with full access to all features including AI-powered replies, sentiment analysis, and multi-platform monitoring. No credit card required to start.

Question 4

Do I need any technical knowledge to use ReputationSystems?

Accepted Answer

Not at all. ReputationSystems is designed for business owners and managers, not developers. Our intuitive dashboard guides you through setup, and our AI handles the complex work of analyzing reviews and drafting responses.

Question 5

Which review platforms are supported out of the box?

Accepted Answer

We support 30+ platforms including Google Business Profile, Yelp, TripAdvisor, Facebook Reviews, Trustpilot, Booking.com, Expedia, G2, Capterra, Apple Maps, and many more. New integrations are added monthly.

Question 6

How accurate are the AI-generated review responses?

Accepted Answer

Our AI Reply Engine generates brand-voice-matched responses that are indistinguishable from human-written replies 89% of the time in blind tests. You always have the option to review and edit before publishing. The AI learns your brand voice over time and improves with each interaction.

Question 7

How does sentiment analysis work?

Accepted Answer

Our AI analyzes every review to identify emotional tone, key topics, and recurring themes. It goes beyond star ratings to understand what customers actually feel about specific aspects of your business — like service speed, staff friendliness, or product quality. Results are displayed in an intuitive dashboard with trend tracking.

Question 8

Can I manage multiple locations from one account?

Accepted Answer

Absolutely. Our multi-location dashboard lets you monitor, compare, and manage reviews across all your locations from a single view. You can set location-specific AI response preferences, assign team members to specific locations, and benchmark performance across your portfolio.

Question 9

What languages does the AI Reply Engine support?

Accepted Answer

Our AI Reply Engine currently supports 15 languages including English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Korean, Mandarin Chinese, Arabic, Hindi, Turkish, Russian, and Thai. We are continuously adding more languages based on customer demand.

Question 10

Can I analyze my competitors reviews?

Accepted Answer

Yes! Our Growth Advisor feature includes competitor benchmarking. Track up to 5 competitors per location to see how your ratings, review volume, and response rates compare. Identify their weaknesses and opportunities to differentiate your business.

Question 11

What is included in the free plan?

Accepted Answer

The free plan includes monitoring for 1 location across Google and Facebook, basic sentiment overview, manual review response tools, and email alerts for new reviews. It is a great way to experience the platform before upgrading.

Question 12

Can I upgrade or downgrade my plan at any time?

Accepted Answer

Yes. You can upgrade instantly and the prorated difference will be applied to your current billing cycle. Downgrades take effect at the start of your next billing period, so you retain full access until then.

Question 13

Do you offer annual billing discounts?

Accepted Answer

Yes! Annual plans save you 20% compared to monthly billing. All plans — Starter, Pro, and Enterprise — are available with annual billing. You can switch from monthly to annual at any time from your account settings.

Question 14

What counts as a "location" for billing purposes?

Accepted Answer

A location is any distinct physical business address or Google Business Profile listing. If you have 3 restaurant branches, that counts as 3 locations. Virtual businesses or service-area businesses count as 1 location each.

Question 15

Is there a money-back guarantee?

Accepted Answer

Yes. We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied for any reason within the first 30 days, contact our support team and we will process a full refund — no questions asked.

Question 16

How is my data encrypted and protected?

Accepted Answer

All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3. We use isolated database architecture so your data is never co-mingled with other customers. Our infrastructure runs on AWS with multi-region redundancy.

Question 17

Who can access my account data?

Accepted Answer

Only your authorized team members can access your data. We offer role-based access control (RBAC) so you can set permissions for different team members — from view-only access to full admin privileges. Our support team can only access your account with your explicit permission.

Question 18

Can I export or delete all my data?

Accepted Answer

Yes. You can export all your review data, analytics, and account information at any time in CSV or JSON format. If you choose to delete your account, all data is permanently removed from our systems within 30 days.

Question 19

Do you offer an API?

Accepted Answer

Yes! Our RESTful API is available on Pro and Enterprise plans. It provides full access to review data, analytics, and response management. API documentation includes code examples in Python, Node.js, and PHP, with interactive testing in our API explorer.

Question 20

Can I integrate with Zapier or Slack?

Accepted Answer

Absolutely. Our Zapier integration supports 5,000+ apps, so you can create custom workflows like sending new review alerts to Slack, logging reviews in Google Sheets, or triggering CRM updates. Our native Slack integration delivers real-time review notifications to any channel.

Question 21

Does ReputationSystems integrate with my PMS or CRM?

Accepted Answer

We offer native integrations with popular PMS, CRM, and business tools including HubSpot, Salesforce, Toast POS, Square, and more. For systems without native integration, our API and Zapier connection cover most use cases.

Question 22

What data export formats are supported?

Accepted Answer

You can export data in CSV, JSON, and PDF formats. Scheduled exports can be configured to run daily, weekly, or monthly and delivered to your email or connected cloud storage. Custom export templates are available on Enterprise plans.

Question 23

What is your uptime SLA?

Accepted Answer

We guarantee 99.9% uptime on all paid plans and 99.99% on Enterprise plans. Our status page (status.reputationsystems.ai) provides real-time monitoring and historical uptime data. In the unlikely event of downtime exceeding our SLA, service credits are automatically applied.

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