Question 1

How do I sign up for ReputationSystems?

Accepted Answer

You can sign up for a free account in under 2 minutes at our website. No credit card is required for the free plan. Simply enter your business name, email, and connect your first review platform to start monitoring immediately.

Question 2

How long does it take to set up?

Accepted Answer

Most businesses are fully set up within 5-10 minutes. Connecting your Google Business Profile takes one click via OAuth. Additional platforms like Yelp, TripAdvisor, and Facebook can be added in seconds from your dashboard.

Question 3

Is there a free trial available?

Accepted Answer

Yes! We offer a 14-day free trial of our Pro plan with full access to all features including AI-powered replies, sentiment analysis, and multi-platform monitoring. No credit card required to start.

Question 4

Do I need any technical knowledge to use ReputationSystems?

Accepted Answer

Not at all. ReputationSystems is designed for business owners and managers, not developers. Our intuitive dashboard guides you through setup, and our AI handles the complex work of analyzing reviews and drafting responses.

Question 5

Which review platforms are supported out of the box?

Accepted Answer

We support 30+ platforms including Google Business Profile, Yelp, TripAdvisor, Facebook Reviews, Trustpilot, Booking.com, Expedia, G2, Capterra, Apple Maps, and many more. New integrations are added monthly.

Question 6

How accurate are the AI-generated review responses?

Accepted Answer

Our AI Reply Engine generates brand-voice-matched responses personalized to each review. You always have the option to review and edit before publishing. The AI learns your brand voice over time and improves with each interaction.

Question 7

How does sentiment analysis work?

Accepted Answer

Our AI analyzes every review to identify emotional tone, key topics, and recurring themes. It goes beyond star ratings to understand what customers actually feel about specific aspects of your business — like service speed, staff friendliness, or product quality. Results are displayed in an intuitive dashboard with trend tracking.

Question 8

Can I manage multiple locations from one account?

Accepted Answer

Absolutely. Our multi-location dashboard lets you monitor, compare, and manage reviews across all your locations from a single view. You can set location-specific AI response preferences, assign team members to specific locations, and benchmark performance across your portfolio.

Question 9

What languages does the AI Reply Engine support?

Accepted Answer

Our AI Reply Engine supports 20+ languages including English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Korean, Mandarin Chinese, Arabic, Hindi, Turkish, Russian, and Thai. We are continuously adding more languages based on customer demand.

Question 10

Can I analyze my competitors reviews?

Accepted Answer

Yes! Our Growth Advisor feature includes competitor benchmarking. Track up to 5 competitors per location to see how your ratings, review volume, and response rates compare. Identify their weaknesses and opportunities to differentiate your business.

Question 11

What is included in the free plan?

Accepted Answer

The free plan includes monitoring for 1 location across Google and Facebook, basic sentiment overview, manual review response tools, and email alerts for new reviews. It is a great way to experience the platform before upgrading.

Question 12

Can I upgrade or downgrade my plan at any time?

Accepted Answer

Yes. You can upgrade instantly and the prorated difference will be applied to your current billing cycle. Downgrades take effect at the start of your next billing period, so you retain full access until then.

Question 13

Do you offer annual billing discounts?

Accepted Answer

Yes! Annual plans save you 20% compared to monthly billing. All plans — Starter, Pro, and Enterprise — are available with annual billing. You can switch from monthly to annual at any time from your account settings.

Question 14

What counts as a "location" for billing purposes?

Accepted Answer

A location is any distinct physical business address or Google Business Profile listing. If you have 3 restaurant branches, that counts as 3 locations. Virtual businesses or service-area businesses count as 1 location each.

Question 15

Is there a money-back guarantee?

Accepted Answer

Yes. We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied for any reason within the first 30 days, contact our support team and we will process a full refund — no questions asked.

Question 16

Who can access my account data?

Accepted Answer

Only your authorized team members can access your data. Our support team can only access your account with your explicit permission.

Question 17

Can I export or delete all my data?

Accepted Answer

Yes. You can request an export of your data at any time, and if you delete your account your data is permanently removed in line with our Privacy Policy.

Question 18

Do you sell my data?

Accepted Answer

Never. Your reputation data stays yours. We do not sell or share your data with third parties for their own use — see our Privacy Policy for full details.

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