Privacy Policy

We collect information you provide directly when you create an account, subscribe to a plan, or contact us. This includes your name, email address, business name, phone number, and billing information.

When you connect review platforms (such as Google Business Profile, Yelp, or TripAdvisor), we access and store review data, ratings, and reviewer information that is publicly available on those platforms. This data is essential for providing our review monitoring and analytics services.

We automatically collect technical information when you use our platform, including IP address, browser type, device information, operating system, referring URLs, and pages visited. We also collect usage data such as features accessed, actions performed, and session duration.

If you integrate third-party services (such as Slack, HubSpot, or Zapier), we may receive information from those services as necessary to provide the integration functionality you have requested.

We use your information to provide, maintain, and improve our services. This includes monitoring reviews across connected platforms, generating AI-powered reply suggestions, performing sentiment analysis, calculating your Growth Score, and delivering analytics dashboards and reports.

We use your contact information to send service-related communications, including account notifications, review alerts, billing reminders, and product updates. You can manage your notification preferences in your account settings at any time.

We analyze aggregated, de-identified usage data to improve our AI models, enhance platform features, conduct research, and develop new products. This aggregated data cannot be used to identify individual users.

We may use your information to detect, prevent, and address fraud, abuse, security incidents, and technical issues, as well as to comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the limited circumstances described below.

We use trusted third-party service providers to help us operate our platform. These include cloud hosting providers (AWS), payment processors (Stripe), email delivery services, and analytics tools. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.

We may share your information if required by law, regulation, legal process, or governmental request. We may also share information if we believe disclosure is necessary to protect the rights, property, or safety of ReputationSystems, our users, or the public.

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

We use cookies and similar tracking technologies to operate and improve our platform. Essential cookies are necessary for basic functionality, such as maintaining your session, remembering your preferences, and ensuring security.

We use analytics cookies (such as Google Analytics) to understand how users interact with our platform, which helps us improve features and user experience. These cookies collect aggregated, anonymous data.

We do not use advertising or third-party tracking cookies. We do not build advertising profiles based on your browsing activity across other websites.

You can manage your cookie preferences through your browser settings or our cookie consent banner. Please note that disabling essential cookies may impair the functionality of our platform. For more details, see our Cookie Policy.

We retain your account information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or compliance purposes.

Review data collected from connected platforms is retained for the duration of your subscription. Upon account deletion, this data is permanently removed from our systems within 30 days.

Aggregated, de-identified analytics data may be retained indefinitely for research and product improvement purposes, as this data cannot be linked back to individual users.

Billing records and transaction history are retained for 7 years as required by tax and financial regulations.

Depending on your location, you may have the following rights regarding your personal information: the right to access, correct, or delete your data; the right to restrict or object to processing; the right to data portability; and the right to withdraw consent.

For users in the European Economic Area (EEA), we process your data under the lawful bases of contract performance, legitimate interest, and consent as defined by the GDPR. You have the right to lodge a complaint with your local data protection authority.

For California residents, the CCPA provides the right to know what personal information we collect and how it is used, the right to request deletion of your data, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at privacy@reputationsystems.ai. We will respond to your request within 30 days (or sooner as required by applicable law). We may need to verify your identity before processing certain requests.

ReputationSystems is based in the United States. If you are accessing our services from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries where our service providers operate.

For transfers of personal data from the EEA, UK, or Switzerland to countries that have not been deemed to provide an adequate level of data protection, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this privacy policy regardless of where it is processed.

Our services are designed for businesses and are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at privacy@reputationsystems.ai.

We implement industry-standard technical and organizational security measures to protect your information. This includes encryption in transit (TLS 1.3) and at rest (AES-256), regular security audits, access controls, and employee training.

While we take extensive measures to protect your data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information using commercially reasonable safeguards. For more details, see our Security page.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

For significant changes, we will provide additional notice, such as an email notification or a prominent banner on our platform. Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@reputationsystems.ai | Address: ReputationSystems (Multisystems Inc.), 123 Innovation Drive, Suite 400, San Francisco, CA 94105, United States

For data protection inquiries in the EEA, you may also contact our Data Protection Officer at dpo@reputationsystems.ai.