Google
Booking.com
TripAdvisor
Expedia
Airbnb
Facebook
Yelp
Trustpilot
Apple Maps
Instagram
Bing3.24.7★
12 properties · every review answered
Hotels & Resorts
A 12-property hotel group unified guest reviews from every OTA and lifted its portfolio average by 1.5 stars.
Read the case study →Convert reviews into revenue.
Every review is a customer telling you what to fix and what to sell. ReputationSystems answers all of them across 30+ platforms in your voice, surfaces the issue behind the rating, and a higher rating pays — for one location or a hundred.
Trusted by 100+ U.S. businesses · 1M+ reviews processed · Setup in minutes
Overview. Rating, volume, response rate and sentiment for every platform — one screen.
Sample data · 1 / 5Every platform that rates your business, unified in one system
What one more star is worth
Put your own number in. The research does the rest.
$
Research effects, not customer results. The published range is applied to the number you enter; ReputationSystems does not measure your revenue.
+1 rating point, hotel
+$20,160 / month
+11.2% per rating point (5-pt scale), same occupancy
Cornell Hospitality Report, Anderson 2012+11.2%
room rate per review point at the same occupancy — hotels
Cornell Hospitality Report, Anderson 2012What is ReputationSystems?
ReputationSystems is reputation management software from Multisystems Inc. that helps businesses convert reviews into revenue by monitoring, analyzing, and responding to online reviews. It connects reviews from more than 30 platforms — including Google, Yelp, TripAdvisor, Facebook, and Trustpilot — into one inbox, drafts on-brand replies with AI that a team member approves before publishing, and turns review text into sentiment trends, topic insights, and prioritized action plans through its Growth Advisor. It is used by restaurants, hotels, healthcare practices, automotive groups, retail, and franchises. Plans scale from a free tier covering one location with Google monitoring, to Starter at $49 per month for two locations, Professional at $149 per month for up to 10 locations across 30+ platforms, and Enterprise plans with unlimited locations. Every plan includes real-time review alerts, and no response is published without human approval.
“Just listen to what I’m saying.” — every reviewer, ever
How reviews become revenue
Four steps, one system. The first three are what the product does; the fourth is what published research says happens when you do.
01
Listen
Every review from 30+ platforms lands in one inbox within minutes of sync. Low ratings trigger an alert so a person sees them first.
02
Answer
AI drafts a reply in your voice for every review, in 20+ languages. You approve, it posts. Nothing publishes without a person.
03
Fix
Sentiment analysis groups reviews by topic — wait times, cleanliness, a staff member — so the complaint behind the rating becomes a ticket, not a guess.
04
Earn
Fix the cause, answer the rest, and the rating follows. Independent research puts a price on each point it gains.
Published research effects, not ReputationSystems customer results. Restaurant figure: Yelp, independent restaurants. Hotel figure: 5-point review scale at constant occupancy.
The modules behind steps 01–03 ↓Everything You Need in One Platform
From first alert to executive report — each module covers one stage of the reputation workflow, and they work as one system.
Every review, one dashboard
Multi-platform monitoring
Reviews from Google, Yelp, TripAdvisor, Facebook, Trustpilot and 25 more platforms land in one real-time inbox — filtered, searchable, and tagged by location. No more logging into 6 platforms every morning.
Explore Review MonitoringINBOX — ALL PLATFORMSLIVE
GOOGLE · 2 MIN AGO★★
“Waited 40 minutes on a Tuesday. Food was good but the service needs work.”
YELP · 14 MIN AGO★★★★★
“Best dumplings in San Jose. The staff remembered our usual order.”
TRIPADVISOR · 26 MIN AGO★★★★
“Great flavors, slightly noisy dining room on weekends.”
Professional responses in seconds
AI reply generator
AI drafts a personal, brand-matched response to every review — in 20+ languages, with tone control. You approve, it posts. Response time drops from 3 days to under 3 hours.
Explore AI RepliesREPLY CONSOLEDRAFTED IN 6 SEC
GOOGLE · ★★ REVIEW★★
“Waited 40 minutes on a Tuesday. Food was good but the service needs work.”
AI DRAFT — YOUR VOICE
“You're right — Tuesday's wait was unacceptable, and I'm sorry. We've added a second server on weeknights as of this week. Dinner's on us next time: ask for Grace.”
Approve & postThe one theme moving your score
LTR & insights
A 0–10 recommend score from every review, the driver pulling it down named, and the evidence one click away.
Explore LTRSENTIMENT — JUNESAMPLE DATA
Food quality+88
Staff+76
Value+61
Wait times−34
⚑ “Wait time” mentions up 3× this month — 12 reviews flagged
AI InsightsAsk AI about your reviews, auto-detect issues, create tickets, track resolution.Learn more →ReportsPDF reports for any period, in one libraryLearn more →Growth AdvisorA Growth Score per location, competitor gaps, and a prioritized action plan.Learn more →Dashboard OverviewAt-a-glance KPIs — reviews, rating, response rate — updated in real time.Learn more →
Measured in Stars, Hours, and Revenue
Illustrative scenarios based on typical customer outcomes across hospitality, healthcare, and multi-location operations.
3.64.8★
+40% new patient inquiries
Healthcare & Dental
A dental network turned review recovery into its top acquisition channel — new patient inquiries rose 40%.
Read the case study →4.14.7★
95% of replies AI-handled · volume +200%
Restaurants
A restaurant group tripled review volume while AI handled 95% of responses in the owner's voice.
Read the case study →"We manage 12 locations and used to miss reviews constantly. Now every review gets a response within 4 hours. Our Google ranking has visibly improved."
Marcus R. · Operations Director, 12-location dental groupIllustrative example based on typical customer outcomes.
3.8 → 4.5★
in three months — owner time down from 10 hrs to 30 min a week
−30%
negative reviews after sentiment analysis caught a missed wait-time complaint
Built for the Businesses Reviews Decide
Purpose-built workflows for the verticals where a half-star moves revenue — at one location or a hundred.
Simple, Predictable Pricing
No hidden fees. No per-review charges. One monthly price that covers everything — and a free tier to start today.
All plans include unlimited reviews, AI replies, and sentiment analysis on covered platforms · Annual plans save 20% · 30-day money-back guarantee · Your data is never sold · See full comparison
See Your Reputation in One Dashboard
No credit card required · Setup in minutes · Cancel anytime
Questions, Answered
The five things every buyer asks first.
How do reviews turn into revenue?
Through the rating. Independent research found a one-star increase on Yelp raises revenue 5–9% for independent restaurants (Luca, Harvard Business School), and a one-point higher review score lets hotels charge 11.2% more at the same occupancy (Anderson, Cornell). ReputationSystems works on the rating: answering every review, surfacing the complaint behind it, and tracking response rate and stars. Those are research effects, not customer figures we measure.
How quickly are new reviews detected?
Most reviews appear in your dashboard within minutes after supported platforms sync. Low-rating reviews trigger alerts so a human can step in first when it matters.
Will AI replies actually sound like us?
Yes — the AI is trained on your tone preferences and past responses, and every draft is personalized to the specific review. Nothing posts without your approval, and you can edit any draft before it goes out.
Which platforms do you support?
30+ platforms including Google, Yelp, TripAdvisor, Facebook, Trustpilot, Booking.com, OpenTable, DoorDash, G2, Glassdoor, and Zillow.
Do I need a credit card to start?
No. The free tier covers 1 location with Google monitoring and 5 AI replies per month — no credit card, no time limit. Paid trials are also card-free, and you can cancel anytime.
More questions? Visit the full FAQ →