Where does the RR button appear on Booking.com?

It appears beside the native Reply action on a guest review inside the Booking.com Extranet. Click the RR icon to draft a reply for that review; the extension reads its reviewer name, rating and review text. The reply then opens in your chosen workspace, ready to edit and run through Truth Check.

What happens with a rating-only Booking.com review?

It still drafts. The extension sends the fixed label Rating-only review together with the rating and reviewer name, instead of inventing guest text. A review card with neither a rating nor a reviewer name fails closed, so nothing is drafted from empty input.

Home / Review Reply / Booking.com

Booking.com Extranet

Reply to Booking.com guest reviews with AI

Q: Why does the Booking.com draft avoid emoji and symbols?

Booking.com does not accept every character. The extension requests no emoji and cleans the displayed draft and final response of apostrophes, ampersands and common unsupported symbols. It expands common English contractions and replaces ampersands with a word appropriate to the selected language when known, so the text is ready for the Extranet.

Review Reply adds an RR button beside the native Reply action inside the Booking.com Extranet. It drafts a reply for the guest review you select, you edit it and run Truth Check, then you post through the Extranet’s own reply form with your own final click.

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booking-com.com

Guest review

Marta K.★★★★☆

Great location near the old town and very friendly staff. The room was clean and quiet, though breakfast got busy after 9am.

RR sits beside the platform’s own Reply button.

RR draft

WarmConciseProfessional

Thank you, Marta — it is great to hear the location and our team made a good impression. We appreciate the note about breakfast timing and will share it with the team. We hope to welcome you back soon.

RegenerateCopyPost reply

How Review Reply works on Booking.com Extranet

The extension reads only the review you select, drafts a reply you can edit, and never posts without your final click.

Review Reply drafts an editable management response to the Booking.com guest review you select in the Extranet. On the guest review you open, it reads the reviewer name, rating and review text, then works beside that review’s native Reply action. Because Booking.com rejects some characters, the extension requests no emoji and cleans the displayed draft and the final response of apostrophes, ampersands and common unsupported symbols. It expands common English contractions and replaces ampersands with a word appropriate to the selected language when known, so the text is ready for the Extranet.

Open the guest review

Open the guest review you want to answer inside the Booking.com Extranet.

Click the RR button

Click the circular RR icon beside the native Reply action. The extension reads that review’s reviewer name, rating and review text and drafts a response.

Edit and run Truth Check

Review and edit the draft in your workspace, switch tone or language, and run Truth Check on the wording.

Post reply

Your click submits the reply through the Extranet’s own reply form.

Note: Booking.com specifics: the extension requests no emoji and cleans the displayed draft and final response of apostrophes, ampersands and common unsupported symbols. It expands common English contractions and replaces ampersands with a word appropriate to the selected language when known, so the reply is ready for the Extranet’s own form.

What Review Reply reads on Booking.com

The extension reads only the review you select.

Reviewer name: The displayed name on the guest review you chose.
Rating: The star rating shown with that review.
Review text: The body of the review you selected.
Rating-only reviews: A review with a rating and no text still drafts. The extension sends the fixed label "Rating-only review" with the rating and reviewer name instead of inventing guest text. A card with neither a rating nor a reviewer name fails closed.

How posting works on Booking.com

Nothing is published without your explicit final action.

Click Post reply and that final click fills the Extranet’s own response field and submits its native form. Before you publish, Truth Check reviews the draft for unsupported concrete details, unverified promises, missed clear complaints and confident language mismatches. If findings remain, posting needs a second Post anyway click. Nothing is posted without your explicit final action.

Review Reply on other platforms

The same RR button, draft, Truth Check and final click work on the other supported platforms.

Google Business ProfileDraft from the review list, or from a visible Search owner dialog.Open Expedia Partner CentralDraft beside Respond and post through Partner Central’s own form.Open Tripadvisor for BusinessExpand an unanswered review, then draft a management response.Open YelpNo in-page button. Paste the review, draft it, then copy the reply across.Open

Two sites, one product

The extension and the platform link to each other, so whichever one you land on you can find the other.

reputationsystems.aiThe full platformDraft a reply on every review in your inbox, monitor 30+ platforms, and track reputation growth.reviewreply.reputationsystems.aiThe free Chrome extensionDraft in-page on Google, Booking.com, Expedia and Tripadvisor, then post with your own final click.

Booking.com Extranet review reply questions

No. It never posts on its own. Every path ends with your own final click on the Extranet’s native Reply action, which fills and submits Booking.com’s own reply form. If Truth Check still finds unsupported claims, posting needs a second Post anyway click, so a reply is never published without you.

Draft your first Booking.com reply in a few clicks

Install Review Reply, connect your RR account, and answer reviews without leaving Booking.com Extranet.

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