Introducing Growth Score: Your Reputation Health Check
We just launched Growth Score — a single metric that tells you exactly where your online reputation stands, what is working, and what needs immediate attention.
One Number. Complete Clarity.
We have been talking to hundreds of businesses over the past year, and one frustration comes up constantly: "I have review data scattered across 8 platforms. How do I actually know if my reputation is getting better or worse?"
Today we are solving that with Growth Score — a single 0-100 metric that tells you exactly where you stand.
What Goes Into Your Growth Score
Average Rating (30%)
Your weighted average across all connected platforms, factoring in review volume and recency.
Response Rate (25%)
What percentage of reviews you are responding to, and how quickly.
Rating Trend (20%)
Are your ratings improving, declining, or flat over the last 90 days?
Sentiment Health (25%)
AI analysis of what customers are actually saying beyond the star rating.
How to Read Your Score
| Score Range | Status | What It Means |
|---|---|---|
| 80-100 | Excellent | Your reputation is a competitive advantage. Keep doing what you are doing. |
| 60-79 | Good | Solid foundation with room for improvement. Focus on response rate and sentiment gaps. |
| 40-59 | Needs Attention | Customers are noticing issues. Prioritize responding to negative reviews and addressing recurring themes. |
| 0-39 | Critical | Your reputation is actively hurting business. Immediate action needed. |
Available Now
What You Can Do With It
- Track reputation health over time with weekly and monthly trends
- Set goals and get alerted when your score changes significantly
- Compare performance across multiple locations
- Identify exactly which factors are dragging your score down
- Share reports with stakeholders using a single, easy-to-understand metric
Early access users improved their Growth Score by
an average of 18 points
within 60 days of activating the feature.
Related Articles
Why Sentiment Analysis Matters More Than Star Ratings
Star ratings only tell part of the story. Sentiment analysis uncovers the themes and emotions behind every review — so you can fix problems before they tank your rating.
The Hidden Cost of Ignoring Online Reviews: A Data-Driven Analysis
Studies show that 94% of consumers avoid businesses with negative reviews. Here is what unanswered reviews are really costing you — and the exact ROI of responding.
Ready to Put These Insights Into Action?
Start managing your online reputation with AI-powered tools. Free to get started.