Every review, answered in your brand voice.
Our own LLM turns rating, sentiment, context, and brand voice into a thoughtful draft. Your team approves before anything is published.
One connected workflow, from review to action.
The film shows the handoff. Reputation Systems keeps the full operating loop in one place, so a guest comment can become a response and a clear next step without losing context.
- 01 · Listen
Every review, one working view.
Bring reviews together across connected platforms, then filter by property, source, rating, status, or date to find the signal that needs attention.
- 02 · Answer
Start with a sophisticated draft.
Our own LLM reads the rating, sentiment, review context, and configured brand voice to prepare an on-brand reply. Your team edits or approves it before anything is published.
- 03 · Fix
Turn patterns into priorities.
Sentiment and recurring issues reveal what is driving the feedback, helping teams move from isolated comments to prioritized operational actions.
- 04 · Earn
Make reputation part of growth.
Use what guests are saying to strengthen service, protect trust, and focus the improvements that can create better reputation and revenue opportunities.
Built for teams whose reputation is operational.
Useful when reviews arrive across properties, platforms, or shifts—and the same small team still has to answer consistently and act on what repeats.
Hotels and hospitality
Keep property replies personal while spotting recurring stay themes.
Multi-location operators
Preserve brand standards and separate local issues from portfolio patterns.
Lean experience teams
Remove first-draft work while people retain approval and follow-through.
Read the film transcript
Every review is a chance to earn trust — and revenue.
Reputation Systems listens across 30-plus platforms.
Our own LLM reads the rating, sentiment, context, and your brand voice.
Then it drafts a thoughtful, personal response in seconds. No blank page. No copy-and-paste template.
Your team reviews and approves. Nothing is published without a person.
Recurring themes become action.
Reputation Systems. Listen. Answer. Fix. Earn.
Listen. Answer. Fix. Earn.
See how Reputation Systems can turn every review into a faster response and a clearer operational priority.